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Welcome to Diversity Hair!

Terms & Conditions

Terms and Conditions

By placing an order at Diversity Hair you agree to all the below terms and conditions. If there are any questions regarding these terms please email us to clarify before placing an order. Terms and conditions subject to change without notice.

Website usage terms

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Diversity Hair’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Diversity Hair’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website whose registered office is 62 Tallents Crescent, Harpenden, Herts, AL5 5BS. Our company registration number is 7573427. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Hours of business

Shop and custom orders will be processed on weekdays Monday – Friday 9am – 4.30pm, with the exception of UK public and bank holidays. Orders can be made at any time, but orders made after 4.30pm will be processed next working day. Business open all year with bank holidays and personal holidays being advertised on site to alert customers of any dispatch delays relating to these holidays.


Orders can be made at any time, but orders made after 4.30pm will be processed next working day. Please order carefully and check your cart contents before submitting the order. Please make sure the contact details supplied with your order are correct incase we need to contact you. Delivery quotes are estimates and count from date of delivery, not date of order.

Please ensure your delivery address is correct on your Diversity Hair website account. All orders will be shipped to the delivery address you provide on your account. You are responsible for keeping this up to date. We are unable to help if a package is sent to an incorrect address due to details not being updated by the customer.

Your right to cancel

Cancellations do not apply to any custom items which are all made to order. If you change your mind about your order, you may cancel at any time up to 14 days after delivery. To do this you must write to us either via email or by post to the following address:

Diversity Hair City House Ronsons Way St Albans Hertfordshire AL4 9PU

The goods must then be returned at your own expense to the above address. They must be well packaged as they were sent to you, and the products being returned must be undamaged and in the same new condition in which they were sent out. A refund for the returned goods will be made to you within 14 days of us receiving the item back. Your legal rights are not affected.


You will be notified of any out of stock items in your order via phone or email and offered an alternative. If we are unable to contact you, your order will be cancelled and refunded within 1 working day.

Dropshipped Items

To allow us to offer as much as possible to our customers, some of our items are drop-shipped. This means the items will come direct from the manufacturer or our other warehouse. These drop-shipped products may take an extra day or two to arrive and may arrive separately to the rest of your order. All drop-shipped items are clearly marked in the item descriptions.

Colour Charts

Please be aware that although our colour charts have been created by us to be as accurate as possible, colours may vary slightly from monitor to monitor, so colour charts should be used as a guide only. This is especially true when viewing hair colour swatches, as these will vary dependent on the base colour of your own hair before the colour is applied. Contact us for help if you are unsure of a suitable match for your project.

Alternatively you can purchase a colour ring for you selected brand in the 'Hair Care and Equipment' Section.


Changes in the current exchange rates combined with factory and courier increased rates means we have had to raise prices, we endeavour to keep them as low as possible for our customers and keep the quality up to match any increases.

Item prices are kept as low as they can be and may be subject to change without prior notice.

Shipping charges are calculated based on weight and size of your order and its destination. 50p of your shipping quote is packaging costs for that order.


Payments are processed using PayPal Website Payments. Credit and Debit cards and PayPal payments can be accepted through this. You do not need a paypal account to pay. UK pounds sterling only will be accepted. If you pay with foreign currency your order will be rejected and you will be contacted to make payment in the correct currency. We regret we cannot accept Cash, Cheques or Money orders at this time.

Customs charges

Be aware that if you live outside the UK, you may have to pay customs charges for your order. We are legally obliged to write the contents and value of your order on the package for customs purposes. We take no responsibility for any customs charges you incur, so please be aware of this before ordering.

Order processing times

All orders aim to be dispatched by 5pm on the same day Monday to Friday. Orders made after 4.30pm aim to be shipped next day. In the unlikely event that there is a significant delay on this you will be informed by email or phone. Orders made after 4.30pm on a Friday will go out on the following Monday. Drop-shipped orders will dispatch as per the estimated dispatch times shown on the relevant product listings. Delivery quotes are estimates and count from date of delivery, not date of order.

Wholesale and Discounts

Wholesale pricing is available for certain items. Please read our wholesale and discounts page and contact us using the details below, providing information about your business. We will not disclose wholesale pricing for certain items, or set up a wholesale account for anyone other than a registered business.

General information

We reserve the right to change any content or prices on this website without prior notice. Once items have been received, we accept no responsibility for any misuse of items. If you have having extensions installed, please always make sure it is by a trained professional who can show you their qualifications. When using home products that do not require professional assistance, always read the label/instructions.


You can contact us by email or post using the following info.


Diversity Hair
City House/Magenta
Ronsons Way
St Albans


This website and its content is copyright of Diversity Hair - © Diversity Hair 2001-2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

Artwork Copyright © Rachael Huntington, Logo and skulls Copyright © Squarefrog Designs

Professional Photos are copyright as credited with the photos, and have been kindly given to Diversity Hair with the permission of photographer, model and hair artist. They may not be copied or used without the express permission of these parties and doing do breaches copyright. Diversity Hair is respectful of copyright and asks you to do the same.

All other photos and colour charts copyright © Diversity Hair. Webmaster Paul McNamara.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.